FREE UK DELIVERY ON ALL ORDERS*

Privacy Policy

Privacy Policy and Terms of Use

What is this Privacy Policy for?

This privacy policy is for this website www.whitesoflondon.com and served by Whites of London Limited and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply's to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

We do not store credit card details nor do we share customer details with any 3rd parties.

 

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. 

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

Privacy and Electronic Communications Regulations 2003 - The Guide

Twitter Privacy Policy

Facebook Privacy Policy

Google Privacy Policy

Linkedin Privacy Policy

Mailchimp Privacy Policy

v.1.0 Jan 2015 Edited & customised by: Whites of London Limited; PO Box 89; Beaconsfield; Bucks HP9 2ZJ; tel: 0800 915 9445

 

Whites of London - Terms of use

This Web site is operated by Whites of London. All inquiries may be directed to: 

Whites of London 

Customer Services

PO Box 89 

Beaconsfield 

Bucks HP9 2ZJ 

UK

Your use of this web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the whitesoflondon.com web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the whitesoflondon.com web site.

These Terms and Conditions May Change Without Prior Notice

Whites of London reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the whitesoflondon.com web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this web site.

Copyright Notice

All of the contents you see on this web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Whites of London, one of its affiliates or by third parties who have licensed their materials to Whites of London. The contents of the whitesoflondon.com web site, and the site as a whole, are intended solely for personal, non commercial use by the users of our site. You may download, print and store selected portions of the contents, provided you (1) only use these copies of the contents for your own personal, non-commercial use, (2) do not copy or post the contents on any network computer or broadcast the contents in any media, and (3) do not modify or alter the contents in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Whites of London reserves complete title and full intellectual property rights on any content you download from this web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the web site contents without first obtaining written permission from Whites of London.

Submissions

We welcome your comments regarding the whitesoflondon.com web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to whitesoflondon.com shall be and remain the exclusive property of Whites of London. Your submission of any such Comments shall constitute an assignment to Whites of London of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Whites of London will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Colours and Specifications

While every care has been taken to ensure that the descriptions, specifications, colours and prices of all our products are correct at the time of updating them on the web site, however due to limitations in the scanning and photography process, a slight colour variation may occur in the actual goods. As the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Delivery of your order

Stock permitting, we aim to despatch your order paid by credit card within 24 hours to be with you in 5 working days. For orders paid by cheque, we would require 4 working days for bank clearance and would then despatch the products in the same way.

In the event an item is out of stock, we would inform you and provide an estimate delivery time. We will charge your Credit / Debit Card only when your goods are ready for despatch.

Goods to overseas, EU and some areas of Scotland and Northern Ireland may take up to 14 working days to reach. Custom duty and local tax, if any, will be borne by the customer.All offers are subject to availability. We reserve the right to refuse an order.All orders need to be signed for at the time of delivery. There maybe an extra charge if we need to attempt delivery more than once. Delivery dates are estimated only and we cannot be liable for delays in the delivery of goods to you.

Disclaimer of Warranties and Limitation of Liability 

This site is provided by Whites of London on an "as is" and "as available" basis. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, as to the operation of this site or the information, content, materials, or any item included on this site including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.You acknowledge, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Whites of London shall not be liable for any damages of any kind related to your use of this site. Whites of London does not warrant that such items are complete, accurate, reliable, current or error-free. We do not warrant that this site, its servers, or e-mail sent from services on behalf of Whites of London are free of viruses or other harmful components. We will not be liable for any loss or damage arising from the use of this site, whatever the nature and howsoever the cause and for any losses suffered by you, whether such losses are direct, indirect, consequential or otherwise. Hypertext links to other Internet resources, which are not under the control of Whites of London, are used at your own risk. The products, services, information, and materials obtained through this site are provided, serviced by, and subject to the terms, conditions and warranties, if any, offered by the respective provider of such products, services, information and materials. In the event of a problem arising, our liability, if any, is limited to the fees paid by you on this website. Whites of London and its members make no representation with respect to, and shall not be held liable or accountable for, the conformity of third party products, services, information and materials to such terms, conditions and warranties. By accessing, viewing, or using this Site, you, the Visitor, indicate that you understand and intend these Terms and Conditions and Privacy Policy to be the legal equivalent of a signed, written contract and equally binding, and that you agree to such Terms and Conditions and Privacy Policy. Please note that Whites of London reserves the right to change the Terms and Conditions and Privacy Policy under which this Site and its many offerings are extended to you. Your continued use of this Site following reasonable notice of such modifications will constitute your acceptance of such changes. You also agree that notices we may provide on the Site itself shall be deemed reasonable notice for this purpose.

Indemnification

You agree to defend, indemnify and hold Whites of London harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.  

Liability

To the maximum extend permitted by applicable law and part form the rights given to you in these terms and conditions, we exclude all and any liability to you of what ever nature and howsoever cause and for any losses suffered by you (whether such losses are direct, indirect, consequential or otherwise) and our liability to you will not exceed the amount paid to you in relation to the goods from which the liability arose. 

Force Majeure

We will not be liable to you for any variation or cancellation to the delivery of the goods to you due to events which are beyond our reasonable control.

Law, Courts and Language

These Terms, use of our websites and the supply of products and services by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these Terms, use of our websites or in relation to the supply of any products or services by us the English courts will have jurisdiction over the dispute. These Terms and this website are provided in the English language only. Your statutory rights are not affected by any of these standard terms. If you have any questions relating to these Terms, please e-mail us direct at:sales@whitesoflondon.com

Contract

No contract exists between you the customer and Whites of London for the sale of any goods until Whites of London has received and accepted your order and Whites of London has received payment in full (in cleared funds). Once Whites of London does so, there is a binding legal contract between us.

Our Details 

Whites of London Limited Registered in England. Registration no. 4485587. Registered Office: 45 Ledborough Lane, Beaconsfield, Buckinghamshire HP9 2DB. VAT No. 798 1812 80